Refund Policy

Last Updated: January 12, 2026

1. Overview

At Tech Digital Innovators LLC, we stand behind the quality of our specialized electronic products. If you are not entirely satisfied with your purchase, we're here to help. Our refund policy is designed to be fair, transparent, and compliant with consumer protection laws.

2. Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be:

Unused and in the same condition that you received it.
In the original packaging (including all cables, chargers, and manuals).
Accompanied by the receipt or proof of purchase.
For devices with storage, all personal data must be wiped and accounts (e.g., iCloud, Google) must be removed.

3. Refund Process

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

Note for Tech Products: Items showing signs of wear, physical damage, or unauthorized modifications will not be eligible for a full refund and may be subject to a restocking fee of up to 25%.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

4. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For defective items or shipping errors on our part, we will provide a prepaid shipping label.

5. Restocking Fees

A restocking fee of 15% may be applied to returns of open-box electronics that are not defective. This fee covers the cost of inspecting, testing, and re-certifying the device for resale.

6. Non-Returnable Items

Certain items cannot be returned, including:

Software products (digital downloads or physical keys once opened).
Custom-built PC systems or modified hardware.
Gift cards.
Headphones or earbuds (for hygiene reasons once the seal is broken).

7. Contact Us

If you have any questions on how to return your item to us, contact us at info@techdigitalinnovators.com.com or at our physical headquarters:

Tech Digital Innovators LLC
1209 Mountain Road Pl NE
Albuquerque, NM 87110
United States